FAQ's

HOW DO I TAKE CARE OF MY JEWELRY?

WHAT MATERIALS ARE YOUR JEWELRY MADE OF? I HAVE SENSITIVE SKIN.

Our jewelry designs are made from polymer clay and often times coated with UV resin. We use nickel-free, stainless steel jewelry hardware for those with sensitivities. If it's gold in color, then it's high quality gold-plated stainless steel, which is non-tarnishing and water-resistant. To those who are allergic to nickel, these findings are hypoallergenic; however to those who can only wear titanium or higher grade metal, check out our small section of gold-filled jewelry.

DO YOU SELL IN STORES OR IN PERSON?

We hope to expand to stores one day; however, due to the small-batch production and handcrafted nature of our products, at this time they are only available online and in-person. Check out or event page to find us in person!

ARE THERE ANY FEES OR DUTIES?

When shipped outside of the US, there is a possibility that you’ll have to pay customs duty and/or import tax. There is no need to pay any duties for shipping within the United States.

I WROTE THE WRONG ADDRESS, WHAT SHOULD I DO?

Please contact us ASAP via e-mail: hello@sunstoneclay.co and we’ll do our best to help you.

HOW LONG UNTIL YOU SEND MY ORDER? HOW WILL IT BE PACKED?

Orders are shipped Tues - Thurs. We need 1-3 business days to process your order and 3-9 business days for you to receive your order after shipped from Atlanta, GA (depending on your location and weather conditions). On average we are able to process and ship your order in a shorter time period; however, feel free to reach out before your purchase if you're on a time crunch, and we'll do our best to accommodate you.

All orders come packaged in a small muslin bag which makes for the perfect, already wrapped gift. If you'd like us to ship your item to someone besides yourself, please remember to put their name and address in the "Delivery" section of checkout.

HOW LONG SHOULD I WAIT UNTIL MY PACKAGE COMES?

It takes at least 3-9 business days to deliver your package throughout the USA, depending on weather conditions and holiday delivery time. To Europe - 10-18 business days (to Italy and Spain a bit more). To Canada, Australia, New Zealand, Latin America, the Caribbean and Asia - 14-25 business days. Keep in mind that international delivery is unpredictable and delays at customs are possible. For international orders, after the parcel has left the studio, it becomes the responsibility of the USPS and your local post office.

DO YOU GIVE ANY GUARANTEES THAT I'LL GET MY ORDER?

We are fully responsible for our products until shipped. In case of damage during delivery or loss of the package, please reach out so we can help resolve the issue.

DO YOU ACCEPT RETURNS?

We want you happy! In case you do not love your item, we accept returns within three (3) days of receiving the parcel. The order must be unused and returned in perfect condition, and return postage is the responsibility of the customer. Please email us within three (3) days of receipt at hello@sunstoneclay.co so we can resolve the issue.

Have other questions? Contact us using the form below.

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